Collections Officer - Manukau Auckland

Company: Confidential
Your Application: You have not applied yet
Location: Manukau Auckland, Nueva Zelanda

Fluent in Samoan and English would be advantageous
Competitive salary package
Manukau location ? free onsite parking

About the company:
A provider that strives to be the preferred finance provider in offering personal loans and quick and easy finance options.

About the job:
As a Collections Officer you will be making outbound calls to assist customers with their bad debt, arrange manageable payment options and improve cash flow.

Day to day you will:

Make outbound phone calls to your customers to discuss options and obtain a ?Promise to Pay?
Utilise your investigative skills to understand the customers reasons for missing payments and work with them to establish a manageable repayment schedule
Utilise track and trace options to locate customers and update customer contact details
Negotiate with customers to agree on payment plans
Answer any incoming calls related to payment arrangements
Communicate effectively with internal and external customers

Monday ? Friday, standard business hours

ASAP, we will be flexible with notice periods


Tight knit team offering a supportive work environment
Free parking on site and nearby the office
Competitive salary

About you:

Previous collections experience
Fluent in Samoan and English would be advantageous
Ability to have tough conversations whilst remaining empathetic and outcome focused
Proven negotiation skills
Conflict management experience
Self-motivated and driven to do well in your career
Reliable and conscientious of your role and impact in a small team environment

To apply for this role, click APPLY NOW. Reference number 126210

Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable

Minimal experience: No experience

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